Refund & Return Policy
Returns & Refund Policy
Effective Date: 01-25-2025
At OceanPro Marine Parts, we are committed to providing quality marine equipment and excellent customer service. This Returns & Refund Policy explains the conditions under which products purchased from our website may be returned, exchanged, cancelled, or refunded.
Because many of the products we supply, including marine engines, generators, outboard motors, propulsion systems, gearboxes, engine controls, and marine spare part are high-value, technical, and often shipped by freight, special return procedures apply.
1. Returns Overview
If you believe there is an issue with your order, please contact us before returning any product.
Every return request is reviewed individually to ensure it complies with this policy. No product should be returned without receiving written authorization from OceanPro Marine Parts.
2. Products Eligible for Return
A product may qualify for a return if it:
- is new, unused, and has not been installed;
- is returned in its original condition;
- includes all accessories, manuals, labels, and original packaging;
- has not been altered, modified, or damaged after delivery; and
- has been approved through our Return Authorization process.
Products that show evidence of installation, misuse, modification, or normal wear are generally not eligible for return unless otherwise required by applicable law.
3. Damaged, Incorrect, or Defective Orders
If your order arrives damaged, contains the wrong item, has missing components, or appears to have a manufacturing defect, please notify us promptly.
To help us investigate your claim, please provide:
- your order or invoice number;
- a detailed description of the issue;
- photographs or videos showing the product, packaging, and shipping label (where applicable).
After reviewing the information, OceanPro Marine Parts may, where appropriate, offer a replacement, repair, refund, or another suitable resolution.
4. Time Limits for Return Requests
To be considered, return requests should be submitted within 30 calendar days from the date your order is delivered.
For shipping-related issues:
- Visible shipping damage should be reported within 48 hours of delivery.
- Hidden damage or missing items should be reported within 5 business days after delivery.
Prompt reporting helps us work efficiently with freight carriers and suppliers.
5. Return Authorization Process
Before returning any item, customers must obtain a Return Authorization (RA) from OceanPro Marine Parts.
Please send your request to:
Email: support@oceanpromarineparts.com
Your request should include:
- Order number
- Product name
- Reason for the return
- Supporting photographs or videos (if applicable)
If your request is approved, we will provide:
- a Return Authorization number;
- return instructions;
- the designated return address; and
- any special packaging or shipping requirements.
Returns received without an approved RA number may be refused.
6. Returning Your Product
Unless the return results from our error or a confirmed product defect, customers are responsible for arranging and paying for return shipping.
Returned products should:
- be securely packaged to prevent transit damage;
- include all original components and documentation; and
- be shipped using a carrier that provides shipment tracking.
OceanPro Marine Parts is not responsible for returned products that are lost or damaged during return transit.
7. Inspection of Returned Items
All returned products are inspected upon arrival.
Approval of a refund, exchange, or replacement depends on the condition of the returned item and whether it satisfies the requirements of this policy.
If a returned product does not meet the stated conditions, it may be returned to the customer at the customer’s expense.
8. Refunds
Once a return has been approved following inspection, refunds are generally processed within 7 to 14 business days.
Refunds are normally issued using the same payment method used for the original purchase whenever possible.
A confirmation email will be sent once the refund has been processed.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
9. Charges That Are Not Normally Refunded
Unless otherwise required by law or agreed in writing, refunds generally do not include:
- original shipping charges;
- freight costs;
- customs duties;
- import taxes;
- VAT or GST;
- brokerage or customs clearance fees;
- packaging or documentation costs.
10. Exchanges
Where stock is available, OceanPro Marine Parts may offer an exchange instead of a refund.
Exchange requests are reviewed on a case-by-case basis and depend on:
- product availability;
- inspection results; and
- compliance with this policy.
11. Order Cancellations
Customers wishing to cancel an order should contact us as soon as possible.
Cancellation requests received before an order enters processing are reviewed individually.
Orders that have already been:
- processed;
- allocated from inventory;
- specially ordered;
- packaged;
- prepared for shipment; or
- dispatched
may no longer be eligible for cancellation.
If a cancellation is approved after processing has begun, applicable fees may apply, including supplier charges, payment processing costs, restocking fees, or freight-related expenses.
12. International Returns
This policy applies to both domestic and international customers.
For international returns:
- customers are responsible for return freight costs;
- all applicable customs procedures must be followed;
- duties, taxes, brokerage fees, and import charges remain the responsibility of the customer unless otherwise agreed.
Original outbound shipping charges and import-related costs are generally non-refundable.
13. Incorrect Shipping Information
Customers are responsible for providing complete and accurate billing and shipping information.
If an incorrect address has been provided, please contact us immediately.
Although we will make reasonable efforts to update shipping information before dispatch, changes cannot be guaranteed once an order has entered processing or has been handed to the shipping carrier.
14. Tracking and Delivery
Tracking information is provided whenever available after an order has been dispatched.
Depending on the shipment, tracking may include courier tracking numbers, freight references, or shipping documentation supplied by the carrier.
Customers are encouraged to inspect all shipments immediately upon delivery and report any concerns without unnecessary delay.
15. Non-Eligible Returns
Returns are generally not accepted for reasons including, but not limited to:
- change of mind after purchase;
- ordering the wrong product without verifying compatibility;
- products that have been installed or used;
- products damaged through improper installation, misuse, or negligence;
- products returned outside the applicable return period; or
- products returned without prior authorization.
16. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights that customers may have under applicable consumer protection laws.
Where mandatory legal rights apply, those rights take precedence over this policy.
17. Changes to This Policy
OceanPro Marine Parts may revise this Returns & Refund Policy from time to time to reflect operational, legal, or regulatory changes.
The most current version will always be published on our website.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.
OceanPro Marine Parts