SHIPPING POLICY

Effective Date: 24/01/25

At OceanPro Marine Parts, we are committed to providing a transparent and reliable shipping experience for our customers. This Shipping Policy explains how we process, ship, and deliver marine engines, marine generators, outboard motors, propulsion systems, gearboxes, engine controls, marine spare parts, and accessories purchased through our website.

Due to the size, weight, value, and handling requirements of many marine products, shipping arrangements are carefully planned to ensure safe transportation and accurate delivery estimates.

1. Order Processing

Orders are processed after payment has been successfully received and verified.

Standard Processing Time

  • 3 to 7 business days for products that are in stock.

Order processing may include:

  • Payment verification
  • Order confirmation
  • Product inspection
  • Quality checks (where applicable)
  • Professional packaging
  • Shipping documentation
  • Freight booking and dispatch coordination

Certain products may require additional preparation time due to:

  • Manufacturer allocation
  • Product configuration
  • Assembly or customization
  • Export documentation
  • Special packaging requirements

If additional preparation time is required, the estimated schedule will be communicated before shipment.

2. Estimated Delivery Times

Delivery times begin after your order has been dispatched and vary depending on the shipping destination, carrier, customs procedures, and selected shipping method.

United States

Ground Freight

Approximately 3 to 10 business days after dispatch

Air Freight (where available)

Approximately 2 to 5 business days after dispatch

International Deliveries

Air Freight

Approximately 5 to 10 business days after dispatch

Sea Freight (LCL/FCL)

Approximately 20 to 45 calendar days after dispatch

Please note that international delivery estimates do not include customs clearance, which varies by country.

3. Shipping Costs

Shipping charges are not included in product prices unless explicitly stated.

Shipping costs are calculated based on:

  • Product dimensions
  • Product weight
  • Packaging requirements
  • Delivery destination
  • Shipping method
  • Freight carrier

Customers receive a complete quotation or invoice showing all applicable shipping charges before payment is requested.

There are no hidden shipping charges after an order has been confirmed.

4. Shipping Methods

Depending on the product and destination, we may use one or more of the following transportation methods:

  • Ground Freight (LTL or FTL)
  • Air Freight
  • Sea Freight (LCL or Full Container Load)
  • Courier services for eligible spare parts and accessories

The most appropriate shipping method is selected based on the order and confirmed with the customer before dispatch.

5. Packaging

Products are professionally packaged to help protect them during transportation.

Packaging may include:

  • Heavy-duty pallets
  • Protective wrapping
  • Reinforced cartons
  • Export-grade wooden crates
  • Moisture protection (where applicable)

Large marine engines, generators, and propulsion equipment are packaged according to manufacturer and freight carrier handling requirements.

Cargo insurance is not included unless specifically requested and arranged.

6. International Shipping

OceanPro Marine Parts proudly supplies customers worldwide.

For international shipments, customers may be responsible for:

  • Import duties
  • Customs duties
  • VAT, GST, or other local taxes
  • Customs brokerage fees
  • Port handling charges
  • Other government-imposed import fees

We provide the standard export documentation required for international shipping; however, customs processing times and import decisions are determined by local authorities.

7. Sales Tax

Where required by applicable law, sales tax may be collected during checkout.

Any applicable taxes will be clearly displayed before the customer completes their purchase.

8. Order Tracking

Tracking information is provided whenever available.

Once your order has been dispatched, you will receive shipping confirmation together with available tracking details so you can monitor your shipment’s progress.

9. Risk of Loss

Unless otherwise agreed in writing, responsibility for the shipment transfers to the customer once the order has been handed to the shipping carrier.

Customers purchasing high-value equipment are encouraged to arrange cargo insurance if additional protection during transit is desired.

10. Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Customs inspections
  • Port congestion
  • Regulatory requirements
  • Natural disasters
  • Force majeure events

Estimated delivery dates are provided for guidance only and should not be considered guaranteed delivery dates.

11. Delivery Inspection

Customers should inspect all shipments immediately upon delivery.

If the shipment arrives with visible damage:

  • Note the damage on the carrier’s delivery receipt before signing.
  • Take photographs of the packaging and product.
  • Contact OceanPro Marine Parts as soon as possible.

If concealed damage is discovered after unpacking, customers should notify both the shipping carrier and OceanPro Marine Parts promptly to allow the claims process to begin.

12. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

OceanPro Marine Parts is not responsible for delays or additional shipping charges resulting from incorrect addresses or incomplete delivery information supplied during checkout.

13. Failed Delivery Attempts

If a shipment cannot be delivered due to an incorrect address, refusal of delivery, failure to arrange collection, or inability to receive the shipment, additional storage, return shipping, or redelivery charges may apply.

14. Shipping Restrictions

Certain products may be subject to shipping restrictions because of:

  • Size or weight limitations
  • Destination regulations
  • Carrier limitations
  • Export controls
  • Manufacturer distribution restrictions

If a product cannot be shipped to your location, we will notify you before processing the order.

15. Shipping Support

If you have questions regarding shipping costs, delivery estimates, freight options, or order status, our customer support team is happy to assist.

16. Policy Updates

OceanPro Marine Parts reserves the right to update this Shipping Policy at any time to reflect operational, regulatory, or legal changes.

The latest version will always be available on this website.

Contact Us

If you have any questions about shipping, please contact us.

OceanPro Marine Parts

Email: support@oceanpromarineparts.com

Business Hours: Monday – Friday, [9:00AM – 5PM]

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